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Frequently Asked Questions

All you have to do to sign in is to enter the email address and password that you set up when you first made a purchase from us. But remember: these must be exact, and entries are case sensitive. If you don't know your password, you can use "Forgot Password" on the login page or we can reset it for you. If you need additional help, please contact us.
Yes, it is. We take both privacy and security very seriously. We use 256-bit SSL to encrypt the website. You can learn more in our Privacy Policy.
We provide aggregate information compiled from a number of official sources and commercially available information. Sources include state Departments of Motor Vehicles, insurance records, police records and more.
That's easy. Simply log into your account, select "Finished orders" at the top and choose the report you would like to access.
Yes, 60-DAY MONEY-BACK SATISFACTION GUARANTEE. If you can show a state title document proving a report inaccurate, we'll refund your money. We trust our sources and we manual research your vehicle, this is why we offer the most accurate info.
Almost every kind of vehicle on the road is included in the database. This includes cars and trucks, motorcycles, sport vehicles and motorhomes. Information is also available for trailers, campers, toy boxes and more. If it is about a vehicle that was made before 1981 or is classified as a classic vehicle, it is not included in the database and we cannot provide a vehicle history report.
In most cases, reports are available from VinnerFax for vehicles that were exported in the last 5 years from states where information is available. Reports are only available for vehicles titled in USA, Mexico & Canada.
No. Federal privacy laws prohibit the inclusion of any personal information or any other sensitive info.
Accident information from NMVTIS is available from participating states as well as some state DMV's and additional sources. Critical incidents are included in Insurance Total Loss records and DMV salvage records.
Sometimes for vehicles made more than 10 years ago, mileage reports from DMVs are not available.
No. All payments are one-time payments, and we never charge you for a subscription or a recurring payment of any kind. Access includes one full vehicle report. Membership is a one-time fee and does not auto renew. No additional charges.

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    With more than 14 billion records, VinnerFAX has built up its database with the help of its partners and sources, including government offices, law enforcement agencies, service and repair shops, dealerships, insurance companies and private sources. We offer only Manually Generated Up to Date History Reports for Vehicles. Terms of Service and Privacy Policy. To learn more, Contact us.
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